Shipping policy

Shipping Policy
Duffs 4 Inc. is delighted to present various delivery options for your order. Third-party carriers conduct all deliveries and are not managed by Duffs 4 Inc.

Conditions
Given the numerous factors involved in shipping, we highly advise against scheduling your installer until you have received your complete order. Manufacturing times, weather conditions, supply-demand fluctuations, and the need for replacement shipping for damaged items are just a few examples of situations that may cause delays in your order. We cannot accept responsibility for any failure to meet scheduled installation dates due to delivery issues. Delivery dates are estimates and, therefore, cannot be guaranteed under any circumstances.

Handling Charges
Unless a flat rate delivery option is available, which is subject to specific restrictions and store locations, a handling fee will be applied to cover the costs associated with packing and preparing orders for shipment, calculated as a percentage of the shipping rate.

Lead Times & Availability
Please refrain from scheduling contractor work until you have received and thoroughly inspected your products. Duffs 4 Inc. will not compensate for contractor or installer hours. For in-stock products, most orders are expected to arrive within 7 to 14 days, and you will receive an email notification once the carrier has collected your order. Due to the weight and delicate nature of our products, we do not provide expedited shipping options. Lead times may vary based on the demand for our products and the availability of third-party carriers. An estimated lead time may be provided at the time of purchase. Fulfillment dates are estimates and may change. To monitor the status of your order online, please visit the order status page. Additionally, most products are available for in-store pickup as soon as the next day. If your product is being shipped to the store for pickup, kindly refer to our Storage & Pickup Policy Page.

Sample Orders
Samples may take between 7 to 14 days to arrive.

Delivery
Our carriers may reach out to you regarding the arrangement of your delivery services, which could include status updates via automated phone calls, emails, and/or text messages. Most products will be delivered on a wooden pallet, which may measure 4’ x 4’ or larger. Items may arrive in several shipments. Standard Delivery is CURBSIDE, meaning that the product will be delivered near the curb. Standard Delivery does not include placement in the garage, inside the home, or around the back of the property. At the driver's discretion, they may position the product as close as possible to the jobsite. It is the customer's responsibility to transport the product from the curb to their home or jobsite promptly.

Should any of the conditions listed below pertain to your delivery destination, you must contact Customer Care within 24 hours of placing your order by emailing CustomerCare@duffs4inc.com:

The customer is responsible for inspecting the condition and completeness of the shipment. Any discrepancies regarding damaged, missing, or incorrect products must be reported to webdamage@duffs4inc.com or 888-888-8888 within 24 hours of delivery. If discrepancies are noted at the time of delivery, please ask the driver to document this to facilitate any claims. Refer to our Damages Policy for further details. Once the delivery is completed, it is the customer's responsibility to safeguard the product. Duffs 4 Inc. is not liable for damages resulting from failure to relocate the product to a secure and properly climatized area. It is essential to move WOOD, LAMINATE, or GROUT/MORTAR products indoors to prevent any issues caused by inclement weather that could damage the product. It is advisable to store the flooring material in the location where it is intended to be installed. This will serve two purposes:

allowing the flooring material to acclimate
reducing the number of times you will have to move the flooring

Return Shipments
Once an order has been dispatched and is en route to the designated shipping address, the customer assumes full responsibility for all outgoing and return shipping expenses, including any storage and reconsignment fees. Any extra shipping charges will be subtracted from the refund for the return.

Deliveries must not be refused under any circumstances. Duffs 4 Inc. will not be responsible for any additional freight charges incurred due to the return and subsequent redelivery of the product. This includes, but is not limited to, refusals due to:

Cancelled after shipment
Changed your mind
Were not home
Did not have a clear and safe area prepared for the delivery
Did not permit the driver access into your community

Shipment Inspection
Upon receiving your shipment, please adhere to the following instructions.

Count the items against your purchase receipt.
Inspect and confirm the type of merchandise received, including quantity, model number, color, and dye lots for porcelain and ceramic products, as well as verify all labels on wood products to ensure accuracy.
Open the boxes to confirm that you have received undamaged products.
If there are missing or damaged products, please refer to our Damages Policy for further instructions.

Truckload Orders
If you intend to purchase over 10,000 lbs. of product in a single order, kindly email Customer Care at CustomerCare@duffs4inc.com. We will provide a quote tailored specifically for your order.

International Shipments
Currently, Floor and Decor ships exclusively to the United States and Canada. We do not ship to any other locations. International shipments may incur additional brokerage fees, duty fees, and taxes, which are the responsibility of the customer.